Delete Your Account

This page explains how to delete your account for Leadr+, the lead capture and digital business card app published by Lab Architect on the App Store, on Google Play, and on the web at app.leadrplus.com.

There are two ways to delete your Leadr+ account: in the app, which is immediate, and by email, for anyone who can no longer sign in. Both are described below, followed by exactly what is deleted and what is kept.

Delete your account in the app

Deletion in the app is immediate and cannot be undone. The steps are the same on iPhone, iPad, Android, and the web workspace:

• Open Leadr+ and sign in to the account you want to delete.
• Open the profile menu in the top-right app header.
• Tap Settings.
• Scroll to the account controls and tap Delete Account.
• A Delete Account? confirmation dialog appears. It lists what will be erased, states that the action cannot be undone, and reminds you that deletion does not cancel your store subscription.
• Tap the red Delete Account button to confirm.

Your account and data are deleted immediately, your session is closed on every device, and the app returns to the sign-in screen. There is no grace period and no way to restore the account afterwards.

Leadr+ does not ask you to re-enter a password to confirm deletion — the request is authorized by the signed-in session itself. This means that if you created your account with Sign in with Apple or Google Sign-In and have never set a password, you can still delete your own account from inside the app.

Delete your account by email

Use this route if you have uninstalled the app or can no longer sign in. Send an email to [email protected] with:

• The subject line Account deletion request
• The email address on the Leadr+ account you want deleted
• Whether you signed in with a password, with Apple, or with Google, if you remember

Send it from the email address on the account if you can. If you cannot, we will reply to the account address to confirm the request before deleting anything — we will not delete an account on the word of an address we cannot tie to it.

We acknowledge deletion requests within 30 days, and normally act on them within a few business days. Do not include your password in the email. We will never ask you for it.

What is deleted

Deleting your account removes your user record, and every record in the Leadr+ database that is linked to it is deleted with it, in the same operation:

• Your account record — your name and email address
• Sign-in credentials — your email and password credential, and your Apple and Google sign-in links
• Sessions — every active session on every device, so you are signed out everywhere
• Your digital business card — profile details, job title, company, contact and social links, and the public share slug, so the public card link and its QR code stop resolving
• Your avatar photo — the image itself is stored inside the card record, so it is erased with it
• Saved leads — captured contacts, their details, notes, and ratings
• Events — the events you captured leads at
• Qualification questions and answers — your custom qualifier questions and every answer recorded against a lead
• Follow-up templates — your saved follow-up message templates
• Contact export jobs — the export requests you queued and their results
• Subscription records held on your account — your entitlement and access state, together with the purchase, renewal, and cancellation events received for your account from RevenueCat

Leadr+ stores no files in separate object storage. Badge and business-card images are processed on your device for text recognition and are never uploaded merely to perform a scan, so there is no image archive to clean up. Everything above lives in a single database and is removed in one operation.

What is kept, and why

Nothing that identifies you is kept in the Leadr+ database. Leadr+ retains no anonymized security, authentication, or subscription event logs after deletion, and it writes no deletion receipt. The only table untouched by the deletion is our internal schema-migration bookkeeping, which records which database migrations have run and contains no user data of any kind.

Two things sit outside our database and are therefore unaffected:

• Records held by the app stores. Apple and Google keep their own records of purchases you made, under their own privacy policies. We cannot delete those, and they are required for their tax and accounting obligations.
• Email you have sent us. If you contacted support or requested deletion by email, that correspondence remains in our mail system until it is routinely cleared.

Your subscription is separate

Deleting your Leadr+ account does not cancel a paid subscription, and it does not issue a refund. A subscription is cancelled where it was bought: in your Google Play subscription settings on Android, or in your Apple Account subscription settings on iOS and iPadOS. Cancel it before deleting your account, or you will continue to be billed by the store.

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